HERE WE GROW AGAIN!
In 2013 we did a system upgrade on our website and on our operating system in house. It was a lot of work, but it resulted in an improved shopping experience with enhanced search and sort features. Our 2013 upgrade allowed us to improve your shopping experience with multiple views of each item and full and complete product descriptions to help you make an informed choice. We also added live chat to give you another avenue for information and help with existing orders or new orders. That system served us well for the last five years, but now it’s time for the next step.
Within the next 30 days we will be rolling out our new and improved website and in house operating system. We are excited about the changes and also excited that some of our favorite features from the existing site will still be available.
The first thing you notice will be the flow of the site. It will have a smooth, organic feel and will give you instant access from the home page to shop by brand or category. You will then be able to narrow your search with the filters to find just what you need without all the endless searching.
We listened to your comments and we will make the color blocks larger with an even larger pop up block when you hover on the color so you can see exactly what you are getting along with the color name assigned by the manufacturer. You said that our current method to add embroidery to your garment was a little confusing so we have redesigned the monogram feature to be super easy to understand and use.
We are working very hard with a team of IT professionals and programmers to bring you the very best shopping experience possible online. We do not anticipate any interruption in service during the transition from the old system to the new. But be assured we are ready for anything. J
With all these changes we are going through to keep up with the technology, we understand, all the technology in the world will not replace the human touch. When you call us, you will not be “helped” by an automated operator that makes you wind your way through a maze of prompts; you will speak to a live person. During normal business hours we will be available by phone or chat. We will respond to all emails within one business day with a personal response tailored to your needs and not some auto-generated general form with the FAQ-Frequently Asked Questions.
Thank you for your past business and your patience as we move through this transition. We at UniformsAndScrubs.com look forward to being your source for all your future uniform needs.
We would love to hear from you. How can we improve your online shopping experience?
Call 855.391-9200, reach us by live chat during our normal business hours, M-F 8:30am – 4:30pm CST or email customerservice@uniformsandscrubs.com.
