SHIPPING 101 –THE ART OF GETTING WHAT YOU NEED, WHEN YOU NEED IT.
Ok the first thing we all need to understand is that procrastination is usually not a good thing. Most of the time, it ends up costing us money and frustration, so the first choice is to order early. I know that is not always possible, so the information below, about shipping, is designed to make you an educated consumer of your shipping options.
Warehouse locations and shipping options by manufacturer:
Barco & Grey's Anatomy: Ships from California. Primary shipping method is United Parcel Service/UPS, but they can ship via US Postal Service for PO Box deliveries. If you opt for the standard flat rate shipping your order will ship by UPS ground. Standard orders of in stock items without embroidery leave the warehouse within two business days in most cases. You may also select UPS 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday. Embroidery orders also offer all the same parameters as above. However please note that the shipping service level chosen will NOT change the embroidery turn-around time of 7-10 business days. Your chosen shipping service level will apply when your order is ready to ship.
Cherokee & Dickies: Ships from Texas. Primary shipping method is US Priority Mail for smaller packages and United Parcel Service for larger packages for standard flat rate shipping. Standard orders, of in stock items leave the warehouse within two business days in most cases. You may also select UPS 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
Landau, Urbane, & Smitten: Ships from Mississippi. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items without embroidery leave the warehouse within two business days in most cases. You may also select UPS or FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday. Embroidery orders also offer all the same parameters as above. However please note that the shipping service level chosen will NOT change the embroidery turn-around time of 7-10 business days. Your chosen shipping service level will apply when your order is ready to ship.
Med Couture & Peaches: Ships from Texas. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items leave the warehouse within two business days in most cases. You may also select FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
White Swan & Jockey: Ships from Georgia. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items without embroidery leave the warehouse within two business days in most cases. You may also select FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday. Embroidery orders also offer all the same parameters as above. However please note that the shipping service level chosen will NOT change the embroidery turn-around time of 7-10 business days. Your chosen shipping service level will apply when your order is ready to ship.
Maevn: Ships from Texas. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items leave the warehouse within two business days in most cases. You may also select FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
Koi: Ships from California. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items leave the warehouse within two business days in most cases. You may also select FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
Dansko: Ships from Pennsylvania. Primary shipping method is United Parcel Service / UPS. Most in stock orders leave their warehouse within two business days. You may also select UPS 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
Wink & Carhartt: Ships from Texas. Primary shipping method is FedEx SmartPost for smaller package and FedEx Ground for larger packages using the standard flat rate shipping. With FedEx SmartPost, FedEx will deliver the package to the post office in your zip code, then, the US Post office will do the delivery to your location. If you are in a rural area that the Post Office does not offer delivery service; you will need to choose another delivery option. Standard orders of in stock items leave the warehouse within two business days in most cases. You may also select FedEx 3day Select, 2nd Day Air and Next Day Air for additional cost. 10:00am CST is the cut-off time for shipping the same day on expedited orders. The website will calculate your freight amount based on the weight of the items in your shopping card and the delivery destination. Please keep in mind, transit days are Monday – Friday; Saturday and Sunday do not count as transit days. If you place an order on Friday before 10:00am CST, using Next Day Air it will ship on Friday and deliver on Monday. If the order is placed after 10:00am CST on Friday, it will ship on Monday and deliver on Tuesday.
** In all cases where US Priority Mail is offered, please keep in mind the transit times listed are estimated days in transit. The US Postal Service does not guarantee a specific delivery date or a specific number of days in transit for Priority Mail.
Remember, order early, order often!
Shipping GENERAL POLICY: https://www.uniformsandscrubs.com/shipping
UniformsAndScrubs.com offers FLAT RATE ground shipping of $6.99 on each brand order in your cart less than $99.00, and FREE ground shipping on each brand order in your cart $100.00 and above that are shipped to destinations in the Continental United States. For all other destinations (i.e. Alaska, Hawaii, APO) and any expedited service levels, calculated rates will apply. Please note that the shipping is calculated by brand as we ship from several warehouses based on the brand(s) you put in your shopping bag.
EMBROIDERY ORDERS: Embroidery orders also offer all the same parameters as above. However please note that the shipping service level chosen will NOT change the embroidery turn-around time of 7-10 business days. Your chosen shipping service level will apply when your order is ready to ship.
STETHOSCOPE ORDERS: Stethoscope orders will only be processed when the "Bill To" and the "Ship To" address are the same due to high instances of credit card fraud . Your chosen shipping service level will apply when your order is ready to ship.
CARRIERS: UniformsAndScrubs.com uses third party shipping companies such as UPS, FedEx and USPS based on the best service for the destination specified.
STANDARD DELIVERY TIMING: Under NORMAL circumstances, orders pick, pack and ship within 24 business hours from the date of your order, Mon-Fri. Under NORMAL circumstances delivery time to the "Ship To" address specified on your order varies based on where you live in relation to our distribution center, but generally from 5-7 BUSINESS days, up to 7-10 for SmartPost. No orders are processed over the weekends or holidays which therefore adds time to your delivery. Customers who pay by check will have their orders processed after a clearing period as follows: 1) Personal checks held for (2) weeks, 2) Business checks held for (1) week. Transit times listed for USPS Priority Mail are estimates provided to by the Post Office. The US Post Office does not guarantee these transit time estimates.
EXPEDITED DELIVERY TIMING: This refers to UPS and FedEx, Next Day, 2nd Day, and 3 Day Express. Under NORMAL circumstances, expedited orders submitted by 10:00 am Central will pick, pack and ship by the end of that business day, Mon - Fri. Orders placed after 10:00 am Central will pick, pack and ship by the end of the next business day. Under either scenario, expedited order arrival times will then be based on whichever service level you have chosen. No orders are processed over the weekends or holidays which therefore adds time to your delivery. Customers who pay by check will have their orders processed after a clearing period as follows: 1) Personal checks held for (2) weeks, 2) Business checks held for (1) week.
SHIPPING OUTSIDE THE CONTINENTAL US: Shipments to Puerto Rico, Virgin Islands, Guam and Military addresses are a two-step process; 1) Ship to UniformsAndScrubs.com, 2) Ship to the customer via USPS Priority mail. All shipments will be held at UniformsAndScrubs.com for final shipment until ALL items are available and with then ship complete. No partial shipments.
SHIPPING PROCESS: UniformsAndScrubs.com normally uses a "Two Ship" policy which will release all available items immediately for shipping, and will forward all remaining "Back Ordered" (B/O) items when they are ALL available. In some short B/O cases, a "Ship Complete" status will hold your items until all are available.
BACK ORDERS: Back orders (B/O) do happen and will cause a delay in shipment based on the availability of the item(s). B/O's occur when the style/size/color you ordered is not in stock. Most B/O's are under 2-3 weeks but can be longer. As we source direct from the manufacturer, it is advisable to keep your order active for immediate allocation once the item(s) become available. In the event of a multiple item order, we will ship what is in stock, and ship the B/O's complete when all B/O item(s) are available. In this case customers are NOT charged shipping on B/O's under NORMAL circumstances, however this does NOT apply to single item orders and shipping will be charged on these per policy.
BACK ORDER NOTIFICATION: UniformsAndScrubs.com typically receives B/O information on your order within 24-48 hours after your order is placed. In some cases this may be longer based on inventory status. UniformsAndScrubs.com makes every attempt to notify our customers in a timely fashion the event of a B/O situation, primarily via email. Unfortunately, previously communicated B/O dates can and will change from time to time based on inventory allocations by the manufacturer. UniformsAndScrubs.com makes every attempt to update our customers, but in many cases we are not informed of the B/O until an inquiry is made at which time we pass the information on to our customer.
DISCONTINUED ITEMS: When an item(s) on an order is discontinued, standard policy is to refund that item(s) and ship the remainder of the order per our standard shipping policy. Although we make every attempt to determine the integrity of the order in this event, UniformsAndScrubs.com will not be held responsible for making this decision. Original shipping costs on ALL orders are non-refundable under MOST circumstances.
CUSTOMER ENTRY ERRORS: When an item(s) on an order is entered incorrectly by the customer, UniformsAndScrubs.com makes every attempt to catch and remedy these issues; however, UniformsAndScrubs.com will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer. Shipping costs on ALL replacement or correction orders are non-refundable.
DELIVERY ACCEPTANCE: ALL UniformsAndScrubs.com orders ship "SIGNATURE NOT REQUIRED" as most of our customers are not available during standard delivery hours to personally receive their package. It the customer's responsibility to notify their carrier, neighbors, doormen, building managers, etc. of the pending delivery if you have concern over leaving your package at your residence or place of work. As we utilize third party delivery services (UPS, FedEx, USPS, etc.), please note that it is up to the delivery driver to determine and insure the safe arrival of your package. UniformsAndScrubs.com is not responsible for the package once it leaves the warehouse, although we will assist in problem resolution with the shipper involved. If you have provided a wrong shipping address and request forwarding assistance, you will be charged a $10 handling fee and all forwarding charges as incurred. If you refuse the shipment or have moved without providing the proper address, you will be refunded less a $20 refusal fee.
